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Methods for fault-finding and trouble-shooting in automated banking machines Disclosure Number: IPCOM000214933D
Publication Date: 2012-Feb-14
Document File: 3 page(s) / 29K

Publishing Venue

The Prior Art Database


Banking machines such as teller cash recyclers sometimes suffer from note jams. An error process file is stored in the recycler which co-oerates with a Wizard program to assist an operator in locating and rectifying a malfunction.

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Methods for fault-finding and trouble-shooting in automated banking machines.

Automated banking machines and particularly teller cash recyclers (TCR’s) operate by receiving a stack of banknotes and storing them in appropriate storage modules, and dispensing banknotes from those storage modules to a user, typically a bank teller.
With reference to Figs. 1 and 2, a TCR 1 comprises a (lower) cabinet 2 housing a safe 3 and an (upper) note handling module 4. The cabinet has a front panel 5 which can be opened to gain access to the safe 3 which, in turn is provided with a lockable door 6. The safe 3 houses a number of roll storage modules (RSMs) 7a-7f mounted on a frame 8, on which banknotes can be stored. Also inside the safe 3 is a lower note transport mechanism 9 and several diverter switches (not shown) for diverting notes to one of the RSMs 7a-7f. The note handling module 4 includes an input pocket 12, a stacker pocket 13, a display screen 14, a USB socket 15 and a wired connection socket 16. Inside the note handling module 4 are housed an upper transport mechanism 17, a detector module 18, a diverter switch 19, an interface controller 21 and a memory 22.  The interface controller 21 is connected with the display screen 14, memory 22, transport mechanisms 9,17, diverter switches and RSM’s.

The detector modules 18, roll storage modules 7a-7f, transport mechanisms 17, 9 and diverter switch 19 may operate in a fashion as described in patent publication WO 2008/047094.  These components facilitate depositing banknotes which have been fed into the input pocket 12 by the user into the safe 3 and dispensing banknotes from the safe 3 into the stacker pocket 13 for collection by the user.

Instructions which cause the TCR to perform a transaction operation, such as depositing or dispensing one or more notes, are received by the interface controller. 21. These instructions can be generated at a teller workstation co-located with the TCR 1 and communicating with it over a wired connection terminating at the socket 16.  On receipt of a dispense instruction by the interface controller 21, it activate the roll storage modules 7a-7f, diverter switch 19...