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Risk Predictor for accounts in Service Desk Delivery

IP.com Disclosure Number: IPCOM000216346D
Publication Date: 2012-Mar-31

Publishing Venue

The IP.com Prior Art Database

Abstract

The WeatherVane Risk Predictor for Service Desk Delivery is a model designed to take input from a defined set of metrics, analyze their performance against historic trends and benchmarks, and provide output risk levels that alert the Delivery manager on the account's health, enabling them to proactively manage the account and ensure operational excellence