Publication Date: 2013-Apr-24
The IP.com Prior Art Database
A system and method for handling emergencies calls is disclosed.
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Disclosed is a system and method for handling emergencies calls.
The pervasive nature of cellular communications has produced an overburdening load to the emergency response systems in the United States in particular, but also globally. Recent studies show that as much as 40% of all emergency calls to 911 are redundant or irrelevant. This results in many real emergencies not being able to reach 911 in an expedient manner. In addition, the requirement for law enforcement to respond to these emergency calls causes a great expenditure of resources. In many communities, real emergencies are being pushed behind redundant calls (multiple cellular callers about the same accident as an example) or fake calls (from burner phones.)
Disclosed is a system and method for leveraging data processing capabilities to prioritize calls based on an algorithm that assesses the likelihood of the uniqueness and criticality of the call to improve its position in the call queue. The system is a learning system, gathering information that is highly localized over time to improve the ability of the system to respond in a particular locale. A geographic information system (GIS) is utilized to capture, store, manipulate, analyze, manage, and present all types of geographical data.
The following is an example scenario:
A caller calls 911.
Caller ID and GIS information is captured.
Analysis is applied considering:
What is the proximity of the caller to an already identified situation?
What is the assessed severity of that identified situation?
What are the known data points about the caller AND their location:
Has the caller previously been flagged as non-priority (number frequently
Has the caller been identified as a priority (medical issues, age, abuse
What is the location's crime rate?
What is the statistical analysis of incidents for given area (dangerous
Is the location near a high priority or high risk area, for example, is it near a
school, child care center, and etc.
Is the call originating from a potentially high priority source (by location or by
known phone numbers):
A known law enforcement or security company?
Child care facility?
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Energy or chemical plant or other similar operation?
Is the call from an area currently/recently being hit by weather?
What is the proximity of the caller to geographical features (cliff, river,
Does a special priority condition currently exist for the location (collapsed
building, etc.) to bump up priority?
How many times has the caller called before and what are those records?
statistically how many previous calls were for valid issues (or invalid issues)?
If the caller has never called before could be as valuable information as
frequent caller info.
What is the current call volume?
In the case o...