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Message transition and feedback management system with attached mechanism for coverage and understanding management analytics.

IP.com Disclosure Number: IPCOM000232315D
Publication Date: 2013-Oct-31

Publishing Venue

The IP.com Prior Art Database

Abstract

The disclosure in the article is useful for all systems that involve generation of alerts to the intended user and require penetration check data to ensure high data throughput along with message understanding guarantee. The disclosure in the article helps the business to communicate frequent changes, alerts and links to knowledge base articles and track the penetration of communication. relevant questions are added to the alert message and the communication is sent to the intended user group. The user, upon receiving this message, provides the response to the question. If the answer is correct, the application confirms that the user has understood the alert message and vice versa. However, additional iterations with different questions are sent again to users who have not understood the alert message. Salient features of the disclosure in the articles are: • Proposed application helps the business to communicate frequent changes, alerts and links to knowledge base articles and track the penetration of this communication. • Mechanism to check and evaluate the communication coverage by adding one or more questions (multiple choice and subjective) question with each alert/update. • Mechanism to record understanding management analytics for distinguishing among users who have read, understood and answered the question correctly • Mechanism to provide reminder about the pending alert response (in case the response is not given in time). • Mechanism to support the alert and record response on multiple device types like PDA’s, Smart Phones, web based interfaces, SMS, Mobile Devices and multimedia messages. • Marking exceptions against team members who are not available during the alert validity period.