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Method and System to manage proximity with remote service/printing providers Disclosure Number: IPCOM000232610D
Publication Date: 2013-Nov-21
Document File: 2 page(s) / 28K

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It can often occur that a user sends a service request, for instance a print request, of a document containing confidential information, to the wrong printer. This means that more likely the paper will stay on the tray and may be picked up by a person who is not authorized to read the confidential content. It can also occur that a print request is accidentally sent by the user: in this case, the user is not aware of having sent the request at all. Finally, a user who works from home but is connected, through a remote console tool to his workstation located at the desk office. If he sends a print request from the workstation, the usual checking of workstation proximity is done by the existing printing checking today: the result of this checking is not correct as it is based on the location of the workstation issuing print request and not on the real physical location of the user; so, the printed document will stay on printer tray for a while. The proposed solution exploits the real location of the user to warn him that he is not close to the device providing the service (a printer, for instance). Moreover, the solution disclosed hereunder allows really printing the document only when the user is recognized to be physically close to the device. To check that a user is really close to the service provider, the solution relies on the information that the printer exchanges with the PDA, smart phone device of the user. The current user location, detected using his/her smart-phone or PDA, is used as pivot for multiple evaluations on the requested (printing) service. Depending on the location where the service request may be executed immediately, delayed till a location condition is verified or prevented from execution. This will allow flexibility in the user’s scenario and, through a simple interaction with the personal device, will provide an enhanced document security.

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Method and System to manage proximity with remote service /printing providers

The solution may be implemented as a software plug-in in the user PDA or other device, and in the software of the printer.

The solution can be described by the following flow chart from a user point of view

Evaluate printer dist ance

Wait for proximity

When a user issues a print request, one can isolate three different scenarios:

1. The user is really close to the printer; the document is printed out immediately, according to printer queue.

2. The user is not close to the printer, but he is in the same site location as the printer (at a different floor, or in a different building). We classify the printer as 'reachable'. The printer does not print the document until the user, by collecting his PDA location, is considered to be close to the selected printer. It can occur, during this waiting time, that the user becomes closer to a different printer. The user can choose to redirect the print job to this new printer B

3. The user is not in same area, but for instance, he is working from a remote site (home or customer site) and he is connected to a company intranet through VPN. This is the scenario that better highlights the advantage of this solution: assuming that the user is connected through a tool that shows the desktop of his workstation at the office and lets him work with the workstation as he would be at the office desk; the user issues a print request from the workstation. Without this invention, and relying on prior art, the printer detects that the request is coming from an office location and accepts it. By evaluating the PDA position, the printer detects that user is classified "far" from the print...