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Method and System for Generating One or More Action Items based on a Conversation

IP.com Disclosure Number: IPCOM000237986D
Publication Date: 2014-Jul-24

Publishing Venue

The IP.com Prior Art Database

Abstract

A method and system is disclosed for listening to a conversation during a call initiated by a caller to identify one or more keywords and creating one or more action items based on the one or more keywords. The method and system includes implementing Natural Language Processing (NLP) to identify the one or more keywords.