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Customer Support Phone System Selecting a Specialized Agent before the Call

IP.com Disclosure Number: IPCOM000246651D
Publication Date: 2016-Jun-24
Document File: 3 page(s) / 172K

Publishing Venue

The IP.com Prior Art Database

Abstract

Disclosed is a system that utilizes existing artificial intelligence to identify a customer issue and select a specialized support agent before it routes the customer call, thus eliminating the need to involve multiple agents and make multiple transfers during the call.