Browse Prior Art Database

Customer Support Phone System Selecting a Specialized Agent before the Call Disclosure Number: IPCOM000246651D
Publication Date: 2016-Jun-24
Document File: 3 page(s) / 172K

Publishing Venue

The Prior Art Database


Disclosed is a system that utilizes existing artificial intelligence to identify a customer issue and select a specialized support agent before it routes the customer call, thus eliminating the need to involve multiple agents and make multiple transfers during the call.