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Method and System for Enabling a User to Choose Support Agents in a Customer Support System

IP.com Disclosure Number: IPCOM000247817D
Publication Date: 2016-Oct-06
Document File: 3 page(s) / 64K

Publishing Venue

The IP.com Prior Art Database

Abstract

A method and system is disclosed for enabling a user to choose support agents in a customer support system. The method and system utilizes natural language analysis and artificial intelligence (AI) to understand an issue at hand and selects a set of support agents to be provided to the user as options. The method and system, then, enables the user to choose a support agent based on a relationship of the user with a specific support agent versus an urgency of the issue.