Method and System for Enabling a User to Choose Support Agents in a Customer Support System
Publication Date: 2016-Oct-06
The IP.com Prior Art Database
A method and system is disclosed for enabling a user to choose support agents in a customer support system. The method and system utilizes natural language analysis and artificial intelligence (AI) to understand an issue at hand and selects a set of support agents to be provided to the user as options. The method and system, then, enables the user to choose a support agent based on a relationship of the user with a specific support agent versus an urgency of the issue.