Browse Prior Art Database

Artificial Intelligence Based Personal Assistant for Handling Phone Calls

IP.com Disclosure Number: IPCOM000255003D
Publication Date: 2018-Aug-23

Publishing Venue

The IP.com Prior Art Database

Abstract

When making calls to business entities, an individual often needs to navigate a menu of choices using the phone keypad until a desired option is found. If the desired choice requires speaking with a human, the individual may further need to wait on hold until someone is available to answer the call, thus wasting time. In the case of incoming calls, the number of the calling party may be unknown or blocked. Many such calls are from automated systems used for telemarketing. The techniques of this disclosure describe an Artificial Intelligence (AI) based personal assistant for handling incoming and outgoing phone calls on behalf of a user with the user's permission. KEYWORDS ● Personal assistant ● Telemarketing calls ● Unknown number ● Blocked number ● Menu navigation ● Touch tone menu ● IVR menu