Browse Prior Art Database

SYSTEMS AND METHODS FOR USER FEEDBACK

IP.com Disclosure Number: IPCOM000255941D
Publication Date: 2018-Oct-24

Publishing Venue

The IP.com Prior Art Database

Abstract

The present disclosure describes systems and methods for identifying user input to a computing system, such as to identify when a user is dissatisfied with a service. According to aspects of the present disclosure, a computing system that is providing the service can monitor for a trigger event that signals a user's dissatisfaction with the system. The system can collect in-the-moment data associated with the user's dissatisfaction with the system, and attempt to immediately improve the user experience based on the trigger event and/or attempt to improve the user experience through training based on data associated with the trigger event. Keywords associated with the present disclosure include: computing systems (e.g., smartphone, smartwatch, mobile phone, automated assistant, home assistant, personal assistant); user; user experience; user feedback; user dissatisfaction; trigger event; hotword; query; query results; gesture recognition.