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Automatic problem detection during audio or video call

IP.com Disclosure Number: IPCOM000257596D
Publication Date: 2019-Feb-22

Publishing Venue

The IP.com Prior Art Database

Abstract

Participants in an audio or video call over a network often face problems such as being unable to hear or see each other. With user permission, speech data from the call is automatically analyzed by a classifier to identify whether call participants are facing a problem. If a problem is identified, a message indicating a possible solution is provided, or if the call participant permits, automatic action is taken to fix the source of the problem. Users are provided with options to turn off the techniques. KEYWORDS ● video chat ● audio chat ● videoconferencing ● speech recognition ● garbled audio ● choppy video