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Stretch goal incentives for fulfillment operations

IP.com Disclosure Number: IPCOM000258269D
Publication Date: 2019-Apr-24

Publishing Venue

The IP.com Prior Art Database

Abstract

Online service providers hire shoppers in physical stores to fulfill online customer orders. For example, shoppers are hired to pick items based on customer orders, pay for the items, and pack those items. This disclosure provides techniques to determine stretch goals that ensures speedy fulfillment of customer orders. Incentives are provided to shoppers in the form of stretch goals. When a shopper meets a stretch goal, rewards are provided as an early end to a shift, as paid time off, etc. The stretch goals are revised based on shopper responses. KEYWORDS ● stretch goal ● same-day delivery ● fulfillment operations ● incentives